Shipping policy

SHIPPING & DELIVERY

Every Cinder Haus order is prepared with care and sent on its way to you. Below is what to expect from the moment you place your order to the moment it arrives.

PROCESSING TIME

We aim to process and prepare orders within 24 to 72 hours. Once your order ships, you will receive a confirmation so you can follow it on its way to you.

DELIVERY TIME

Delivery times vary by destination. Depending on your location, your order will typically arrive within 6 to 15 days after it ships. Please note that these are estimates and may be affected by carrier delays, customs, or other circumstances outside our control.

ORDER UPDATES

If anything looks off with your delivery, or your order has not arrived within the expected window, reach out and we will help track it down.

RETURNS

If your item arrives defective or damaged, we are here to make it right. Please see our Refund Policy for how to start a return.

QUESTIONS

For anything to do with your shipment, reach us anytime at hello@cinder-haus.com.

Cinder Haus
10105 E Via Linda, Ste 103 #898
Scottsdale, AZ 85258
hello@cinder-haus.com
(602) 782-7300

Effective date: June 6, 2026

We aim to process orders within 24-72 hours for a speedy delivery experience. Depending on your location, your package will be shipped and arrive at your doorstep within 6-15 days.

Rest assured, if you need to make a return, our dedicated support team is here to assist you promptly and ensure a hassle-free experience, prioritizing your satisfaction.