Refund policy

RETURNS & REFUNDS

Every Cinder Haus order is checked with care before it leaves us. Because our pieces are crafted in small batches, returns are accepted for defective or damaged items only. If something arrives flawed or damaged in transit, we will make it right.

ELIGIBILITY

To be eligible, your item must be defective or have arrived damaged, and you must contact us within 15 days of receiving your order. Items that are not defective or damaged are considered final sale and are not eligible for return or exchange.

HOW TO START A RETURN

Email us at hello@cinder-haus.com within 15 days of receiving your item(s). Please include your order number and clear photos showing the defect or damage. This helps us resolve your request quickly and, where helpful, improve future batches.

REVIEW & RESOLUTION

Once we receive your email and photos, we will review your request and respond promptly. If your return is approved, we will arrange a replacement or a refund, whichever you prefer and we are able to provide. We may ask you to return the item before a replacement or refund is issued.

REFUNDS

Approved refunds are issued to your original payment method. Please allow a reasonable processing window for your bank or payment provider to post the refund to your account after it has been approved.

QUESTIONS

We are here to help. Reach us anytime at hello@cinder-haus.com.

Cinder Haus
10105 E Via Linda, Ste 103 #898
Scottsdale, AZ 85258
hello@cinder-haus.com
(602) 782-7300

Effective date: June 6, 2026