FAQ

Most orders ship within 3–5 business days. Standard shipping typically takes 5–10 business days after fulfillment. Expedited options are available at checkout. You’ll receive a tracking number as soon as your order ships.

Yes — we ship to most countries worldwide. International shipping times vary by destination (typically 10–21 business days). Import duties and taxes are the responsibility of the recipient and vary by country.

We move fast — orders are typically processed within 24 hours. If you need to make a change or cancellation, contact us immediately at hello@cinder-haus.com. We’ll do our best, but we can’t guarantee changes once an order is in fulfillment.

You’ll receive a shipping confirmation email with a tracking link once your order has shipped. If you don’t see it within 5 business days of ordering, check your spam folder or contact us.

We accept returns on eligible items within 30 days of delivery. Items must be unused and in original condition. Personalized, custom, or final sale items are not eligible for return. Full details are in our Refund Policy.

We’re so sorry — that’s not the Cinder Haus experience. Please contact us within 7 days of delivery with a photo of the damage and your order number. We’ll make it right.

Once we receive and inspect your return, refunds are processed within 3–5 business days. Your bank or card provider may take an additional 3–7 business days to post the credit.

It varies by product — each listing includes specific material details. Our drinkware is food-safe and BPA-free. Apparel is made from high-quality fabrics designed for daily wear. If you have specific material questions, the product page or our team can help.

We’re intentional about what we carry. We work with suppliers who prioritize quality and responsible production. We’re always evaluating our supply chain as the brand grows — this is an evolving commitment, not a checkbox.

Some items are restocked; others are limited editions that move on once they’re gone. Sign up for our newsletter to be the first to know about restocks and new arrivals.

Our 90-day gratitude journals feature structured daily prompts with a mix of lined and guided sections — designed to build a consistent practice, not just fill pages. Each page is intentional.

Cinder Haus is a luxury embodiment brand for those in motion — people actively choosing themselves, building from the ash, and refusing to let the ordinary be enough. We make intentional tools for daily life: drinkware, journals, apparel, and accessories with a premium feel and a purpose behind every piece. Read our full story.

Rising Word is the Cinder Haus monthly read — essays and reflections on transformation, self-mastery, and building a life that actually fits who you’re becoming. Written in the Ember Quill voice: grounded, poetic, and built for those doing the work. Read it here.

We’re exploring wholesale partnerships selectively. If you’re a retailer, wellness space, or recovery center that resonates with the Cinder Haus ethos, reach out and let’s talk.

We love connecting with creators, coaches, and community builders who are aligned with our mission. Send us a note at hello@cinder-haus.com with a little about who you are and what you have in mind.